Returns, Refunds, and Shipping

Try Before You Buy Policy

During the trial period, you can choose to keep or send back your item. If you choose to return your item, your refund is the price of the product minus the deposit which is kept as a restocking fee. You will be refunded in 2-7 days. If you have a problem with your item, please contact us.

 

30-Day Money-Back Guarantee

Dechoker takes pride in our products and our service. We generously offer a 30-day money-back guarantee to return your device for any reason, just pay return shipping. Devices must be unopened and in original packaging.  A refund will be initiated when return tracking can be established. Please allow 2-7 days for refunds to show in your account as that varies by the banking institution.

 

90-Day Warranty
Dechoker warranties its products to be free from defects for 90-days from the date of purchase. If your product needs to be replaced we will send you a return label for the item. Once return tracking can be established a new identical device will be shipped, sorry no substitutions from your original order.

 

Shipping Policy

Our shipping department ships Monday through Friday. Dechoker observes all major US holidays and this may delay the shipment of your order. Dechoker ships via major carriers both UPS and USPS depending on what service is deemed the best per order and for the delivery location. Your orders expected delivery time-frame is provided on each of our product pages. For any issues with shipping please contact our customer service team at customerservice@dechoker.com.

 

Did you use the Dechoker?
If your Dechoker was used in a life-saving emergency please report the use of the Dechoker here or contact life-saves@dechoker.com. For peace of mind, Dechoker will at no cost replace your device with a brand new unit.

Once you complete the return info below you will receive all the instructions on how to complete your return via email.

Start your return here or contact us at: (888) 998-8995